Customer proof

Service becomes a growth engine.

Across scientific instruments, medical technology, and asset-intensive operations, connected field service is improving uptime, creating commercial capacity, and changing how customers experience service.

A scientist working with scientific instruments in a laboratory

99%

Asset uptime supporting cancer-care technology.

22%

Of total revenue driven by service interactions.

225/mo.

Unnecessary truck rolls eliminated.

40%

Revenue growth from field-engineer referrals.

Life Sciences · Global

Connected context helped field engineers protect uptime and identify what the customer needed next.

More than 2,000 Expert Center and field-service engineers gained a shared view of customers, assets, and work. The mobile experience made it possible to generate service referrals from the field while keeping execution connected to the commercial relationship.

The shift

From a legacy service application to one integrated technology stack across Sales, Service, and Field Service.

The motion

Field engineers surface opportunities directly from the mobile workflow, turning trusted service moments into measurable aftermarket growth.

The ambition

Build toward a 55% service-plan attachment rate while sustaining performance, safety, uptime, and customer satisfaction.

Waters scientific instruments operating in a laboratory

40%Revenue growth from field-engineer referrals

>10%Lower replacement-part spend

#1CSAT among peer set

Explore the evidence

Four operating models. One connected platform.

Move between the stories to see how the same platform foundation supports uptime, growth, offline productivity, and predictive service.

A patient receiving treatment using Varian cancer-care technology

99%Asset uptime across a global installed base supporting 23 million patient touchpoints annually.

Cancer care · Global field service

Protecting uptime where every service moment matters.

Varian uses Salesforce for asset management, technician scheduling, dispatch, and mobile execution. Engineers can complete updates offsite, helping reduce truck rolls while the business continues to grow without field headcount rising at the same pace.

40%Reduction in truck rolls reported in the detailed customer profile

~3%Field-technician growth while the company grew by double digits annually

“Our business runs on Salesforce Field Service. Without it, we would not be able to deliver this kind of customer success.”

Patrick Dell · Field Vice President of Service Operations, Varian

What the evidence says

The value compounds when asset, customer, and service data move together.

See the asset

Unify installed-base history, coverage, condition, and customer context.

Prepare the expert

Put the right work, parts, guidance, and context into the field workflow.

Act proactively

Use signals to prevent downtime, avoid unnecessary visits, and protect commitments.

Grow the relationship

Turn trusted service moments into renewals, referrals, and outcome-based value.

Service becomes a growth engine.

Connected context helped field engineers protect uptime and identify what the customer needed next.

Four operating models. One connected platform.

Protecting uptime where every service moment matters.

Field engineers became a measurable source of growth.

Work continued even when the network did not.

Asset signals changed the business model, not just the schedule.

The value compounds when asset, customer, and service data move together.

See the asset

Prepare the expert

Act proactively

Grow the relationship

Have a question?

Got it, thank you.

Service becomes a growth engine.

Connected context helped field engineers protect uptime and identify what the customer needed next.

Four operating models. One connected platform.

Protecting uptime where every service moment matters.

Field engineers became a measurable source of growth.

Work continued even when the network did not.

Asset signals changed the business model, not just the schedule.

The value compounds when asset, customer, and service data move together.

See the asset

Prepare the expert

Act proactively

Grow the relationship

Honeywell: Inside the Agentic Enterprise, From Front to Back